Cancellation & Refund Policy
Last updated: March 7, 2026
Invitra is a customized digital service. Because each invitation webpage is uniquely generated based on your personal details, our refund policy is limited. Please read it carefully before making a purchase.
Cancellation & Refund
- All purchases are final.
- Cancellation is not available after successful payment.
- Refunds are not available for completed purchases.
- Refunds may only be considered for duplicate or erroneous payments.
- Technical delays, activation delays, temporary outages, or processing delays do not qualify for refunds — instead, the required plan access may be granted manually.
Coupon Code Policy
- Users are responsible for applying valid coupon codes before completing payment.
- If a valid coupon is not applied during checkout, the standard plan price will apply.
- Coupon benefits cannot be applied retroactively after payment.
- No refund, adjustment, or compensation will be provided for missed coupon usage.
Duplicate or Erroneous Payments
If a duplicate payment occurs, we will review the transaction and process a refund after deducting any applicable payment processing or administrative charges. Refunds will typically be completed within 7–10 business days.
Payment Gateway Issues
If a payment issue occurs due to a technical error from the payment gateway, we are not responsible for processing the refund directly, as payments are handled through the Razorpay payment gateway. In such cases, users may need to contact the payment provider for further assistance.
Payment Successful But Features Not Activated
If your payment is successfully processed but, due to technical or server-side issues, the paid features (such as invitation creation or editing) are not activated on your account, our support team will manually activate your account access upon verification.
Please contact us at support@invitra.com with your transaction details for assistance.